At Back Buddy we strive to always satisfy our customers. However, if you are not completely satisfied with your purchase, we offer you the opportunity to return products within a certain period. Below you can read our return policy:

Return period

You have 14 days to return your order without giving any reason, starting from the day you received the order.

Returns Policy

There are a number of conditions that apply to returning your product:

  • The returned product must be unused, undamaged and in the original packaging.
  • Returns can only be accepted with a fully completed return form. You can download this form from our website. In addition, a copy of this form is also included with your order. Download the return form now?
    Click here to start your download.

Return tips:

  • Please ensure the product is properly packaged to prevent damage during the return process.
  • We recommend that you choose a trackable shipping method for your return so that you have proof of postage.

Return costs

The costs for returning products are at your own expense. We advise you to choose a traceable shipping method for the return, so that you have proof of shipment.

Return address

You can send returns to the address below:

BACK BUDDY BV
Diemermere 1
1112 TA DIEMEN
The Netherlands

Refunds

Once we have received and checked your returned product, we will refund the purchase amount within 14 days. The refund will be made via the same payment method that was used for the purchase. This return policy applies to all purchases made via our website, provided that the product meets the stated return conditions.

Exceptions

The following products cannot be returned:

  • Products that are tailor-made especially for you.
  • Opened or used products that are no longer in their original condition.

Defective or damaged products

If you have received a defective or damaged product, please contact us within 7 days at customerservice@backbuddy.nl. We will make sure the problem is solved quickly, by sending a replacement product or refunding the purchase amount based on your preference!

Contact

Do you have any questions about the returns process or do you need help? Feel free to contact us via:

klantenservice@backbuddy.nl or visit our contact page for more information.

Please note: This returns policy applies to orders placed through our website.

We thank you for your trust in BACK BUDDY BV and hope that you will return to us soon!